Return and Refund Policy
At Steve Outfit, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our Return and Refund Policy provides clear guidance on how to return items and receive refunds.
Returns
We accept returns under the following conditions:
- Eligibility: Returns must be initiated within 30 days of receiving your order.
- Condition: Items must be unused, unwashed, and in their original condition with tags attached.
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Process:
- Contact us via email at support@steveoutfit.com or call us at +1 682-472-0172 to request a return.
- Provide your order details and reason for return.
- Ship the item back to the address provided during the return request process.
Refunds
- Processing Time: Refunds will be processed within 10 business days of receiving the returned item.
- Payment Method: Refunds will be credited to your original payment method.
- Shipping Fees: Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
To exchange an item:
- Return the original product as outlined above.
- Once the return is accepted, place a new order for the desired item.
Exchanges are handled separately to ensure faster processing.
Restocking Fees
- No restocking fees apply to returned items.
Return Shipping Fees
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
Contact Us
If you have any questions or need assistance with returns or refunds, please reach out:
- Email: support@steveoutfit.com
- Phone: +1 682-472-0172
- Address: 1515 Brookleaf Dr, Arlington, TX 76018, USA
We value your trust in Steve Outfit and aim to provide a hassle-free shopping experience.